Market Development & Digital Marketing in Japan
Virtual Services in Japan

Business Mailing Address and Japanese Email Customer Support

SANYU provides practical virtual services for overseas companies that need a reliable business presence in Japan. Our services include business mailing address support and bilingual email customer support for Japanese-speaking customers, helping overseas businesses operate more smoothly without opening a full local office.

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Business Mailing Address

A business mailing address in Japan can help overseas companies establish a more professional local presence while receiving mail, scanned documents, and forwarded items in a practical and flexible way.

More details
✉️

Email Customer Support

With bilingual customer support by email and online chat, overseas businesses can respond to Japanese-speaking customers more smoothly while reducing the burden of daily support tasks.

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Business Mailing Address

📮 Mail handling and forwarding support in Japan

This service provides a Japanese business mailing address together with mailbox, scan forwarding, and physical mail forwarding support.

Mail Receiving

We receive business mail sent to your Japanese mailing address and manage it on your behalf.

Arrival Notice

You will be informed when mail arrives so you can decide whether scanning or forwarding is needed.

Scan Forwarding

Important documents can be scanned and shared digitally for faster review and response.

Physical Forwarding

Original mail and documents can also be forwarded physically when required.

🏢 Virtual Address
  • Business Mailing Address
  • Mailbox (W10 x D24 x H30cm)
Prices
  • 6 months :   ¥ 6,500 /month
  • 12 months :   ¥ 4,500 /month
📧 e-Forwarding
  • Scan and send via Email
  • 1 Business day service
Prices
  • 1 envelope (3 scans) : ¥ 300
  • Extra scan : ¥ 50 each
📦 Mail Forwarding
  • SAL(R) & EMS are available
  • Services in 3 Business days
Prices
  • 1 envelope : ¥ 300 + shipping fee
  • 1 parcel : ¥ 650 + shipping fee

Email Customer Support

✉️ Japanese-speaking customer support by email and online chat

This service helps overseas businesses communicate more smoothly with Japanese-speaking customers through email and online chat without building a full in-house support team in Japan.

Service Overview

Looking for virtual assistants who can take care of your customers? With Email Customer Support, you will not have to worry about your Japanese-speaking customers. We can communicate with them through email and online chat as your company’s representative.

This service includes replying to inquiries, handling claims, and taking orders. It is designed for overseas businesses that want to provide smoother communication in Japanese while keeping operations efficient and flexible.

Ideal For

  • Small business owners who need limited weekday support
  • Online shop owners serving Japanese-speaking customers
  • Brands that need bilingual customer handling in Japan
  • Companies that want support with inquiries, claims, and orders
  • Businesses that want more time to focus on core operations

Subscription plans for different business needs

Choose the support plan that best fits your business model, from smaller business operations to online-store-focused customer handling.

Plan Type - A

Ideal for small businesses

Membership
12,000 yen /month

Other Fees

Replying to Email 600 yen /email
Email Escalation 800 yen /email

(Clarification email to you)

Plan Type - B

Ideal for online stores

Membership
98,000 yen /month

Other Fees

Replying to Email 150 yen /email
Email Escalation 400 yen /email

(Clarification email to you)

Why This Service Is Practical

Business mailing address services and email customer support work well together for overseas companies that want a local presence in Japan while keeping their operations lean and flexible.

Flexible Support Without a Full Office

These services are especially useful for businesses that want to communicate professionally in Japan, receive local mail, and handle Japanese customer correspondence without immediately setting up a full physical office or support department.

Need a practical business presence and customer support in Japan?

SANYU can help you establish a Japanese business mailing address and support your Japanese-speaking customers through flexible virtual services.

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